Return Policy

Return Period

You may return eligible items within 30 days of the original purchase date. The return period begins on the date you receive the item. To be eligible for a return, you must contact us within this timeframe to initiate the return process.

Items must be returned in their original condition, unused, and in the original packaging with all accessories, documentation, and tags included. We reserve the right to refuse returns that do not meet these conditions.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be in their original, unused condition
  • All original packaging, tags, and documentation must be included
  • Items must not show signs of wear, damage, or installation
  • Items must be returned with proof of purchase
  • Custom or personalized items may not be eligible for return unless defective

Return Shipping Costs

If you are returning an item due to our error, such as receiving the wrong item or a defective product, we will cover the return shipping costs. In such cases, we will provide you with a prepaid return shipping label.

If you are returning an item for any other reason, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipment.

Return Process

To initiate a return, please contact us using the contact information provided below. You will need to provide your order number, the item(s) you wish to return, and the reason for the return.

Once we receive your return request, we will review it and provide you with return instructions, including the return address and any applicable return authorization number. Please do not return items without first contacting us and receiving return authorization.

After we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed according to our refund procedure outlined below.

Non-Returnable Items

The following items are not eligible for return unless defective or if we have made an error:

  • Custom or personalized items that have been manufactured to your specifications
  • Items that have been installed, used, or damaged by the customer
  • Items returned without original packaging or missing components
  • Items that have been modified or altered
  • Items purchased on clearance or final sale
  • Digital products or downloadable content

General Legal Requirements

This return policy is provided in accordance with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy. If you are located in a jurisdiction that provides additional consumer rights, those rights will apply in addition to the terms outlined in this policy.

Cancellation Policy

If you wish to cancel an order, you may do so before the item has been shipped. Once an item has been shipped, cancellation is not possible, and you must follow the return process outlined above.

To cancel an order, please contact us immediately using the contact information provided below. If the order has not yet been processed for shipment, we will cancel it and issue a full refund. If the order has already been shipped, you will need to wait for delivery and then initiate a return.

Refund Procedure

Once your return is approved, we will process your refund to the original payment method used for the purchase. Refunds typically take 5-10 business days to appear in your account after processing, depending on your financial institution.

The refund amount will equal the purchase price of the returned item, excluding original shipping costs unless the return is due to our error. If you received a discount or promotion on your original purchase, the refund will reflect the actual amount paid.

If you have not received your refund within the expected timeframe, please contact your financial institution first, as processing times may vary. If you still have not received your refund, please contact us for assistance.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Handstudioux
25400 Industrial Park Rd
Ardmore, TN 38449, USA
Phone: +1 (551) 998-4923
Email: infocenter@handstudioux.world